Safaricom Dispels Token Purchase Delays Blame: It’s KPLC, Not Us.
Safaricom, the prominent telecommunications firm, has asserted that the responsibility for the delay in acquiring tokens lies with Kenya Power.
The telecommunications company, in a clarification regarding the X platform, absolved itself of responsibility by stating that the task of generating tokens fell under the purview of the utility firm, not them.
“Kindly note that, token is generated by KPLC. They are having delays with token production, kindly allow them time to resolve the issue and send the token,” Safaricom said.
Safaricom was responding to a concern from a Kenyan.
The explanation swiftly followed a surge of dissatisfaction among some Kenyan individuals who claimed they had not yet received their token, even though they had made a purchase almost 24 hours earlier.
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Kenya Power initially acknowledged a malfunction in token purchases at 4:20 pm on Saturday.
A notice from Kenya Power announcing the resumption of normalcy in the purchase of tokens at 7:50 pm Saturday was deleted Sunday morning.
The deletion came after frustrated Kenyans took to the comment section of the notice post to deny the resumption of normal services as they had not received their tokens.
The utility firm trended the better part of Sunday as concerned Kenyans queried when their purchased tokens would be generated.
A token purchase made by this writer around 10 pm Saturday was yet to be generated by the time of publishing this story.
Kenyans seeking the status of their token purchase can reach out to KPLC via C via 0703070707 or 0732170170 (chargeable at normal call rates) for assistance.
Safaricom Dispels Token Purchase Delays Blame: It’s KPLC, Not Us.
