Checking Your Nairobi Water Bill Online: A Guide
The Nairobi Water and Sewerage Company (NAWASCO) launched an online water bill statement service on Monday, February 6 to improve service delivery to city residents.
NAWASCO stated on its social media pages that the new system will make it easier to obtain water account statements.
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“Nairobi City Water & Sewerage Company is pleased to introduce a water bill statement service in our website’s self-care portal,” says the company. Part of the statement was read.
Users will be required to first register at the website portal(dot) Nairobi water (dot)co(dot)ke to be able to access the service, which will be a game changer in an evolving digital market for service providers.
To request access to your billing statement;
Open your browser and navigate to portal(dot) Nairobi water (dot)co(dot)ke(slash)homes.
Log in, then go to the self-care tab and click ‘Get Statement.’
If you haven’t already done so, the portal will prompt you to do so by;
Enter your first and last name
Entering your email address
Entering your password (It is recommended that you use a strong password that includes capital letters and number(s).
You will also have to enter your phone number.
You will be prompted for a one-time password (OTP), which you will enter to confirm your eligibility.
After entering the OTP digits, you will be directed to a new page.
You will see three segments on your tab under the new page.
Other Services Besides Self-Care
Water/Sewer Connection
Select the Self-Care tab and then ‘Get statement.’
The page will prompt you to enter the date(s) and month(s) for which the statement is required. You will also need to enter your account number and mobile number before submitting your request.
Initially, all you had to do to access your bill was dial *888# and follow the steps below;
- On your phone, dial *888#.
- You will be taken to a window with seven options.
- Enter ‘2’ in the dialogue box to query your bill.
- You will be asked to enter your account number before you can access your bill.
This follows Nairobi Governor Johnson Sakaja’s announcement that once the Northern Collector Tunnel is officially opened in February 2023, Nairobi City will receive an additional 140 million liters of water.
The city has recently experienced water shortages, which the meteorological department attributes to a lack of rainfall.
